At Zeek Leather, we take pride in creating premium handcrafted genuine leather products. Every item is carefully inspected before it leaves our workshop to ensure it meets our quality standards.
We want you to shop with confidence. This policy explains your rights and our returns, exchanges, and refund process.
Your Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law.
If a product is faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement, or refund in accordance with the Consumer Rights Act 2015 and other applicable UK legislation.
15-Day Returns Policy
In addition to your statutory rights, Zeek Leather offers a 15-day return period for eligible products.
To qualify for a return, items must:
- Be returned within 15 days of delivery.
- Be unused and in their original condition.
- Include original packaging, tags, and accessories.
- Be accompanied by proof of purchase.
Made-to-Order Leather Bags
Our leather bags are handcrafted by skilled artisans after your order is placed.
If your bag has been custom-made to your specifications or personalised, it cannot be returned or refunded unless:
- It arrives damaged.
- It has a manufacturing defect.
- You receive the wrong item.
This does not affect your statutory rights where applicable.
In-Stock Products
Wallets, belts, passport holders, card holders, and other stock items may be returned within 15 days provided they meet the return conditions.
Returned products must be unused and in their original packaging.
Exchanges
We offer exchanges for:
- Damaged products.
- Incorrect items supplied.
- Size or colour changes (subject to availability).
Return Shipping
If you’re returning an item because you’ve changed your mind, you’ll be responsible for the return shipping costs.
If the item is faulty, damaged, or we sent the wrong product, Zeek Leather will arrange or reimburse reasonable return shipping costs.
Refunds
After receiving and inspecting your returned item, we’ll notify you of the outcome.
If approved, refunds will be issued to your original payment method.
We aim to process approved refunds within 15 business days after receiving the returned item.
Damaged or Faulty Items
Please inspect your order upon delivery.
If your item arrives damaged or develops a manufacturing fault, contact us within 48 hours and include:
- Your order number.
- A description of the issue.
- Clear photographs of the product.
- Photographs of the packaging (if applicable).
We’ll review your claim and arrange an appropriate solution.
Incorrect Orders
If you’ve received the wrong item, contact us within 48 hours of delivery.
We’ll arrange a replacement or another suitable resolution as quickly as possible.
Non-Returnable Items
The following items cannot be returned unless faulty or supplied incorrectly:
- Personalised products.
- Custom-made products manufactured to your specifications.
- Products showing signs of misuse or excessive wear.
- Items returned outside the eligible return period.
How to Start a Return
Please contact our customer support team before returning any item.
Email: sales@zeekleather.com
Please include:
- Order number.
- Reason for return.
- Photographs (if applicable).
We’ll provide return instructions and the return address.
Order Cancellations
Orders may be cancelled before production begins.
Once a custom-made or personalised product has entered production, cancellation may no longer be possible because work has already commenced.
Frequently Asked Questions
How long do I have to return an item?
Eligible items may be returned within 15 days of delivery.
Can I return a made-to-order leather bag?
If the bag has been custom-made to your specifications or personalised, it cannot normally be returned unless it is faulty, damaged, or incorrect. This does not affect your statutory rights.
Who pays for return shipping?
Customers pay return shipping for change-of-mind returns. Zeek Leather covers reasonable return shipping costs where the return is due to our error or a verified fault.
How long do refunds take?
Approved refunds are normally processed within 15 business days after we receive and inspect the returned item.
How do I request a return?
Email sales@zeekleather.com with your order number and details of your request.