At Zeek Leather, every product is created with care and attention to detail. Many of our leather bags are handcrafted after an order is placed, allowing our skilled artisans to create products specifically for our customers.
This Cancellation Policy explains when an order can be cancelled and how cancellation requests are handled.
Cancelling Your Order
If you wish to cancel your order, please contact us as soon as possible:
Email: sales@zeekleather.com
Please include:
- Order number
- Customer name
- Reason for cancellation
We will review your request and confirm whether cancellation is possible.
Cancellation Before Production Begins
For made-to-order leather bags, cancellation requests can be accepted only if production has not started.
If your order has not entered the manufacturing process, we will cancel the order and issue a full refund using your original payment method.
Cancellation After Production Begins
Once production has started, your order cannot normally be cancelled.
This is because each made-to-order leather bag requires:
- Material preparation
- Leather cutting
- Handcrafting
- Stitching
- Quality inspection
At this stage, work has already begun specifically for your order.
Because these products are individually handcrafted, cancellation may not be possible once manufacturing has started.
Made-to-Order Products
Every Zeek Leather bag is:
- Handcrafted by skilled artisans
- Made specifically after your order is placed
- Created using carefully selected genuine leather
Due to their personalised production process, made-to-order leather bags are not eligible for cancellation once production has started, except where required under applicable consumer protection laws or where the product has a verified manufacturing issue.
In-Stock Products
For products that are already available in stock, cancellation requests may be accepted before the order has been dispatched.
Once an order has been shipped, you may need to follow our Returns & Refund Policy instead.
Refunds After Approved Cancellation
If your cancellation request is approved, your refund will be processed within:
5–10 business days
The refund will be issued through the original payment method.
Please note that your bank or payment provider may require additional time to display the funds in your account.
Changes to Orders
If you need to change any details of your order, such as:
- Shipping address
- Product selection
- Colour preference
- Size information
Please contact us immediately.
We will try our best to assist you if your order has not yet entered production or shipping.
Incorrect Address Information
Customers are responsible for providing accurate delivery information at checkout.
If an incorrect address is provided and the order has already been dispatched, Zeek Leather cannot guarantee changes can be made.
Any additional delivery costs caused by incorrect information may be the responsibility of the customer.
Damaged or Defective Products
Cancellation rights do not affect your legal rights regarding products that:
- Arrive damaged
- Have manufacturing defects
- Are not as described
If you receive a damaged or defective item, please contact us immediately with:
- Order number
- Description of the issue
- Clear photographs
Our team will review the situation and provide an appropriate solution.
Contact Us
If you have any questions regarding order cancellations, please contact on
Email: sales@zeekleather.com
Frequently Asked Questions
Can I cancel my order after placing it?
You can request cancellation as soon as possible. If production has not started, we will do our best to cancel your order.
Can I cancel a handmade leather bag after production begins?
No. Once production has started, made-to-order leather bags cannot normally be cancelled because they are being handcrafted specifically for you.
How long does a cancellation refund take?
Approved cancellation refunds are normally processed within 5–10 business days.
Can I change my order details after placing it?
Please contact us immediately. Changes may be possible if your order has not entered production or shipping.
What if my product arrives damaged?
Please contact us with photographs and your order details. We will investigate and provide an appropriate solution.